Compare ITECS MSP Select, Pro, and Elite pricing, coverage, inclusions, response targets, and co-managed or full-service scope, or request a tailored proposal.
Why it matters
A managed IT plan should make service ownership, coverage, exclusions, and commercial terms clear before work begins.
How we solve it
Every program includes 24/7 endpoint monitoring, automated patching, and threat detection. MSP Pro and Elite add live support and quarterly reviews, while Elite bundles the advanced security stack.
What it costs
Managed IT starts with MSP Select at $45 per endpoint/month, subject to the $315 monthly minimum. Co-managed engagements are scoped to the gaps your internal team needs filled.
the model explained
A managed service provider — or MSP — takes ongoing responsibility for agreed parts of your company's technology environment. Monitoring, automation, and planning can identify issues earlier, while the selected program defines which support and security work is included.
For businesses that already have internal IT staff, ITECS also offers co-managed IT services — a shared model where your team stays in control of user relationships and business priorities while we provide the monitoring foundation and scope support, escalation engineering, advanced cybersecurity, and planning to the selected program.
Whether you need a full MSP partnership or a co-managed model, ITECS has served Dallas businesses since 2002. MSP Pro and Elite combine an assigned technical team with proactive monitoring and quarterly business reviews, while each program and separately scoped cybersecurity service is defined clearly before work begins.
buyer checklist
Use the published inclusions as a starting point, then confirm reporting, security, response targets, and ownership terms in the written proposal.
Use the proposal to confirm which reviews, reports, action items, and named owners are included in the selected program.
Compare the common endpoint foundation with the advanced controls bundled in Elite or available when listed for another program.
Pro and Elite target response within one hour for critical requests and within four hours for standard requests. These are not resolution guarantees.
structured delivery
The written scope identifies the agreed service boundaries and approved client-specific conditions for your environment.
full-service coverage
Every ITECS MSP program starts with endpoint monitoring, automated patching, and endpoint detection and response. Live support, advanced security, backup, and strategic services expand according to the selected program and written scope.
Monitoring tools watch enrolled endpoints around the clock in every program. MSP Pro and Elite add help desk support during the selected coverage window; MSP Select support is billed through a retainer or hourly engagement.
Every program includes endpoint detection and response plus automated patching. Elite bundles the listed managed detection, multi-factor authentication, email security, and compliance-focused capabilities. Other programs can add only the capabilities listed as available for that program and priced in the proposal; Elite-bundled services are not billed again as add-ons.
Cloud productivity administration, public-cloud management, private cloud hosting, and hybrid environment oversight can be included or separately scoped according to the selected program and proposal.
Firewall administration, switch and wireless configuration, VPN management, and workstation lifecycle tracking are scoped by program. MSP Elite bundles network monitoring with SIEM and asset lifecycle management; another program can add a capability only when it is listed and priced in the proposal.
MSP Pro and Elite include quarterly business reviews, technical consulting outside special projects, and procurement assistance. Fractional vCIO engagements are separately scoped when leadership needs a dedicated executive advisory role.
MSP Elite bundles supported cloud productivity-suite and workstation backup licensing with unlimited storage, plus quarterly backup and disaster recovery audits. Windows Server backup uses separately priced storage and does not include unlimited storage. Backup and disaster recovery for other programs is scoped separately when available for the selected program.
proposal checklist
Published plan information helps buyers compare options, while the written proposal controls the final responsibility, service, and commercial terms.
Defined
Responsibility split
Document what your team owns and what ITECS owns.
Documented
Response targets
Confirm the applicable target and coverage window without treating it as a resolution guarantee.
Confirmed
Commercial terms
Review minimums, contract terms, exclusions, and separately priced work.
operational assurance
Executive QBRs
MSP Pro and Elite include quarterly reviews; the proposal confirms participants, reporting, and follow-through.
Integrated security stack
Endpoint detection and response plus patching form the shared security foundation; MSP Elite adds the security and data-protection services shown in the plan comparison.
Response targets
Pro and Elite target response within one hour for critical requests and within four hours for standard requests. Targets do not guarantee resolution time.
Start by comparing the responsibility split, support window, included security controls, exclusions, program minimums, and contract terms. Confirm whether each cybersecurity capability is bundled or available for the selected program, and document the applicable response targets without treating them as resolution guarantees.
Every published ITECS program includes endpoint monitoring, automated patching, and endpoint detection and response. MSP Elite bundles the listed advanced security and data-protection services; Select and Pro buyers can add only the capabilities listed for their program. Review the managed IT cost guide and Dallas IT services buyer's guide, then compare the service details with the written proposal.
Buyers can also review Dallas service-area coverage, compare IT consulting in Dallas, or return to the ITECS homepage. The final written scope identifies covered assets, locations, responsibilities, dependencies, implementation boundaries, selected services or upgrades, approved client-specific conditions, minimums, contract terms, and applicable response targets.
ITECS has served Dallas-Fort Worth organizations since 2002. Current offerings include managed IT, cybersecurity, cloud, and separately scoped vCIO services. Assigned teams are included where specified by plan, and other responsibilities are documented in the proposal.
Managed IT plans and co-managed scope
Whether you need a full MSP partnership or co-managed support alongside internal IT, ITECS adapts to how the business actually runs.
ITECS advantage 01 / 05
Not every business wants to hand over the keys. Our MSP model works beside internal IT teams or fully replaces reactive support — depending on how you want to operate.
What this includes
Co-managed IT options
The shared monitoring, patching, and endpoint detection and response foundation can complement internal IT, with support scoped to the selected program.
Fully managed MSP
MSP Pro and Elite add assigned engineers, help desk support during selected coverage hours, and quarterly business reviews.
Proposal-defined responsibilities
Document covered assets, locations, responsibilities, dependencies, implementation boundaries, selected services or upgrades, and approved client-specific conditions.
ITECS advantage 02 / 05
MSP Pro includes an assigned technical team, while MSP Elite adds a dedicated Technical Account Manager and a four-person Elite team.
What this includes
Assigned technical team
MSP Pro and Elite include engineers who become familiar with your environment and change history.
Dedicated account leadership
A dedicated Technical Account Manager is bundled with MSP Elite and available to another program only when listed and priced in the proposal.
Shared environment context
Assigned engineers use maintained documentation and change history to build familiarity with the environment over time.
ITECS advantage 03 / 05
Every MSP program includes monitoring, automated patching, and endpoint detection and response. Advanced security capabilities expand by program and written scope.
What this includes
Endpoint detection and response
Endpoint detection and response is included across enrolled endpoints in Select, Pro, and Elite; managed detection and response is bundled with Elite.
Advanced email security and MFA
Advanced email security and multi-factor authentication are bundled with MSP Elite and available to another program only when listed and priced in the proposal.
Compliance-focused services
Elite includes the listed training, phishing simulation, and semi-annual assessment services; another program can add a capability only when it is listed and priced in the proposal.
ITECS advantage 04 / 05
MSP Pro and Elite include quarterly business reviews and technical consulting. Fractional vCIO engagements are scoped separately.
What this includes
Quarterly business reviews
MSP Pro and Elite include quarterly reviews; the proposal defines reporting, participants, action tracking, and responsibilities.
Technical consulting
Day-to-day planning and technical guidance are included with MSP Pro and Elite outside special projects.
Vendor management and advocacy
Vendor coordination responsibilities, contacts, and escalation boundaries are defined in the selected program and proposal.
ITECS advantage 05 / 05
Published per-endpoint rates, program minimums, coverage windows, and program-relative add-on prices make the starting point clear before final scoping.
What this includes
Clear per-endpoint tiers
Select covers the tool foundation, Pro adds full-service support, and Elite bundles the approved advanced security and data-protection stack.
Documented program minimums
Each plan and any 24/7 coverage selection follows the published monthly minimum in the current pricing catalog.
Scope changes clearly
Endpoint counts, coverage changes, program-available add-ons, and tailored work are documented under the applicable agreement or proposal.
msp customizer
Build a tailored MSP package by selecting coverage windows, endpoint pricing, and the security add-ons your business needs most. Our MSP Customizer gives Dallas organizations a fast, transparent way to plan a managed IT services program that fits your risk profile and budget.
interactive estimator
See live pricing and coverage as you build your MSP stack.
MSP plans
All three published programs share endpoint monitoring, automated patching, and endpoint detection and response. The difference lies in who owns day-to-day support, governance, and advanced security responsibilities.
Managed monitoring, patching, and endpoint detection and response with zero bundled labor. Designed for IT-led teams that need ITECS on demand.
Contract
month-to-month · 30-day cancellation notice
Coverage
Monitoring operates 24/7; support is billed separately through a retainer or hourly engagement
Representative pricing
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
Retainer support operates 7am–10pm daily Central Time; regular hours are 8am–5pm Monday–Friday Central Time.
Full-service managed IT with help desk coverage, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5,000 minimum)
Representative pricing
Additional managed detection, email security, multi-factor authentication, backup, and compliance capabilities are available only when listed for Pro and priced in the proposal.
Critical response target: within 1 hour. Standard response target: within 4 hours. These are response targets, not resolution guarantees.
Everything in MSP Pro plus managed detection, email security, multi-factor authentication, supported cloud and workstation backup licensing, and 15 included hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded
Coverage
Daylight, Extended, or 24/7 support options with managed security monitoring
Representative pricing
Review the proposal for the final security, reporting, compliance, and response scope.
Critical response target: within 1 hour. Standard response target: within 4 hours. These are response targets, not resolution guarantees.
Services bundled with Elite are not billed again as add-ons.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | No bundled help desk. Monitoring and endpoint protection tools operate 24/7. | Help desk support within the chosen Daylight / Extended / 24/7 window. | Help desk support plus MDR-backed monitoring and response workflows. |
| Contract & cancellation | month-to-month · 30-day cancellation notice. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, consulting, and procurement assistance. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Available only when listed for Select and priced in the proposal. | Available only when listed for Pro and priced in the proposal. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Endpoint detection and response included; other capabilities only when listed for Select. | Additional managed detection, email security, and multi-factor authentication only when listed for Pro. | Managed detection, email security, multi-factor authentication, network monitoring, and SIEM included. |
| Data protection | Backup is not included; available only when listed for Select and priced in the proposal. | Available only when listed for Pro and priced in the proposal. | Supported cloud productivity-suite and workstation backup licenses with unlimited storage plus quarterly backup / DR audits included; Windows Server storage is priced separately. |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8am–5pm
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents require separate authorization and scope.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5,000 coverage minimum)
Plan-selected 24/7 live support, subject to the published coverage minimum and written agreement.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
Monitoring and endpoint protection operate 24/7, but MSP Select has no bundled support window. Retainer or hourly support operates 7am–10pm daily Central Time; regular hours are 8am–5pm Monday–Friday Central Time.
MSP Select includes no bundled labor. Retainer or hourly availability for any engagement is confirmed in the written proposal.
Retainer Blocks
Sold only in prepaid 15-hour blocks that never expire. Time deducts using the approved level and condition rules (Level 2=1.2x, after-hours=1.5x); these affect block-time deductions, not hourly rates. Operational hours are 7am–10pm daily Central Time, with regular hours 8am–5pm Monday–Friday Central Time.
Hourly Support
Pay-as-you-go services at the published role-based hourly rates. Operational hours are 7am–10pm daily Central Time, with regular hours 8am–5pm Monday–Friday Central Time. Out-of-window work is scoped and authorized separately.
related capabilities
Your MSP or co-managed IT engagement is the operational backbone — but most Dallas businesses need specialized capabilities layered on top. Here is how your MSP foundation integrates with the rest of the ITECS portfolio.
Dallas IT Support & Help Desk →
Responsive ticket resolution, onsite dispatch, and after-hours coverage for day-to-day technical issues.
Cybersecurity & MSSP Services →
MDR, penetration testing, email security, and compliance management for regulated industries.
Managed Cloud Hosting →
Private, hybrid, and Azure cloud environments with management responsibilities defined for the selected service.
Dallas Cybersecurity Assessment →
Review the assessment scope for identifying risks and organizing remediation priorities.
