ITecs Remote Monitoring is a complete network monitoring solution that offers combined Network, Server, Device and Application monitoring with asset management & traffic analysis functionality. 

We scan your network and devices for failures or irregularities 24 hours a day, 7 days a week. This allows us to identify and resolve unexpected problems before impacting your business operations.  Without this service, it would be almost impossible to for-see issues on mission critical servers or applications until it directly impacts your office, costing you money and stress in racing to resolve the issue quickly and efficiently. 

With this service intact, in the event that a mission critical server or application had a failure at 3 AM on a Saturday morning, we would immediately be notified and given the opportunity to resolve the issue(s) before Monday morning when your office staff is dependant on that server or application to perform their job duties.

Alarm originating from customer server is immediately forwarded to our call center and on-call consultants.  Within 10 minutes of the initial alarm, our staff is investigating cause and solution to the problem 24x7x365.

WAN Monitoring functionality offers Real-time visibility into the health of WAN links and routers. Special map for routers, enabling operators to monitor router interfaces without having to drill-down. Support to monitor over 25 critical parameters on Cisco devices including CPU, memory statistics, buffer statistics etc. Proactive Monitoring of WAN Links to ensure high network availability. Graphs, Reports and Alerts to quickly resolve WAN problems.  Switch Monitoring functionality offers Specialized switch map that gives a quick overview of the status of the Switch and the Switch Ports. Detailed Availability reports of Switch and Switch Ports. Thresholds based on port traffic and utilization. Real Time Switch Monitoring Tools like Switch Port Mapper and STP tool that give valuable information like List of devices connected to the Switch Ports , Port No, Priority, Port State, Status, Forward Transitions, etc. Application monitoring offers Microsoft Exchange Lotus Notes MySQL Oracle MSSQL Also, monitoring functionality is customizable and can monitor any application that supports SNMP. APC UPS Monitoring functionality offers Real-time visibility into the health of your UPS. Insight into critical UPS health parameters like UPS charge, Input line voltage, Load, Output Current & Output Voltage. Alerting through email and/or SMS whenever a fault condition is detected or when a threshold violation of any of the above parameters occurs.

Server Monitoring Functionality offers Graphs and Reports for CPU, Memory and Disk Utilization of servers. Notification and alarm escalation to ensure high availability of devices. Services and Application Monitoring with Out of the Box support for Applications like MSSQL, Oracle and MS-Exchange. Support to monitor all devices in your network both SNMP and Non-SNMP supporting devices. Supports monitoring critical parameters like server traffic, response time etc. Windows Event Log Monitoring functionality Secure your network from internal attacks. Monitor availability of your critical applications. Centrally manage Event Log through your network monitoring software itself. URL Monitoring functionality offers Automated notification when websites are compromised. Monitoring web pages that require authentication. Monitoring both external & intra-net web applications. Monitor CPU, Memory and Disk Space utilization for both SNMP and Non-SNMP devices Our software presents a Snapshot of the device, which shows the current CPU, Memory and Disk Utilization values using real-time gages. Using customizable thresholds, operators can be notified well in advance and thereby pro-actively prevent outages before they occur.