To reach a on-call technician please call Toll-Free (877) GO ITECS (464-8327) or visit our on-line request form.
ITecs on-site and remote services for clients needing immediate or scheduled IT support / consulting are available 24/7. ITecs provides various methods of payment/partnership including: variable hourly rates, retainer contract (pre-purchased block of time) and traditional flat monthly fee for unlimited support.
On-site services can include:
Software and hardware support on laptops, workstations, servers and connectivity devices
Network diagnostics and troubleshooting
Network administration (active directory and novell NDS infrastructures)
Support coverage when IT staff is on vacation or training
Eliminating virus or spy-ware outbreaks
New computer setup, configuration, and upgrades (hardware or software)
Systems and network design, planning, deployment, upgrades, migrations and moves
IT performance measurement and optimization
Technology and product advice and recommendations
Scheduled appointments are requests made 24 hours in advance, unless ITecs states otherwise due to availability in our schedule book; depending on our schedule you will usually get next day service. Emergency Rate requests have a 4-hour turn around and included a slightly higher hourly rate.
ITecs Corporation provides on-site service, repair or upgrade of your computer. No need to dismantle your system and take it off-site. Our primary goal is to get your computer up and running with the least amount of inconvenience or downtime. Our technicians are hardware experts skilled in the diagnosis and resolution of hardware and software problems as quickly as possible. In addition, our technicians will work with you to optimize your computer's efficiency and usability by customizing and upgrading your system.
Hard drive crashes, computer viruses, and BIOS failures are only a few of the problems that can hamper your computer's performance. The Internet has brought many new challenges to computer users. Viruses, Trojans, spy-ware, ad-ware, spam and pop-ups has become major source of computer problems that cost businesses unnecessary time and money. Our technicians are professionals in isolating and correcting problems that your computer may encounter.
On-site computer repair and support is offered to the Dallas, Forth Worth DFW region including all mid-cities such as: Hurst, Unless, Bedford, Irving, Grapevine, South Lake, Garland, Coppell, Frisco, Plano, Addison, Farmers Branch, Carrollton, Garland, and Richardson. Our solutions range from installing and supporting Virtual Private Networks or VPN, UNIX / Linux servers, Internet connectivity devices, WAN / LAN, NT Networks, Lotus applications, IBM DB2, Web sphere, Apache and Microsoft Windows Vista / XP/2003 and 2008.